Country _ Name
Nigeria
SectionTitle
Online banking services
Body
FinTechs belonging to this area offer traditional banking services in a modern way, usually through online services or mobile applications as well as ancillary services – e.g. enabling customers to manage their giro- or custody-accounts online and in real time or offering e-wallet services. Keywords in this context are also API-Banking or Banking as a Service (BaaS)/ Bank as a Platform (BaaP).

API-Banking:

API stands for application programming interface and is offered to access data banks and to extract and insert information. API-Banking consequently means the access to data banks of banks to offer new and innovative banking applications.

Through these services FinTechs offer services with new functions, e.g. enabling customers to manage their accounts online and in real time.

BaaS – Bank as a Service/BaaP – Bank as a Platform:
 
The API-based Bank as a Service platform has a full banking licence, but merely serves as the back end for standalone independent FinTechs, which “use” the licence and the back end of the bank to offer new financial services, launch additional financial products or expand into additional markets.

Introduction

Attitude of the country towards online-banking services

Online-banking services in Nigeria has become a much acceptable banking system in the country. The COVID-19 pandemic lockdown was one of the factors that bolstered the adoption of mobile and online banking platforms by practically, all banks in Nigeria. Individuals, having been compelled to adhere to remote interactions, were more willing to use the online banking systems provided by their traditional banks.

The rise of online banking services was also influenced by the naira cash scarcity due to the redesigning of the naira early 2023. There is also an ongoing increase in the number of Fintech companies offering virtual bank accounts. For this category of financial service providers, the existing laws and guidelines applicable to traditional banks also apply, especially regarding consumer protection, data privacy and protection, cybersecurity, anti-money laundering and minimum capital requirements. The CBN is the apex regulator of this sector. The CBN, in furtherance of its mandate to promote innovation and competition in the banking system released the Regulatory Framework for Open Banking in Nigeria (the “Framework”). Further to the Framework, the industry has commenced the process of implementing the standards to be used by all participants. This will significantly facilitate increased data accessibility and collaboration between traditional banks and Fintech stakeholders. In 2023, the CBN further issued an Operational Guideline for Open Banking.

Recently, the CBN enhanced the existing know-your-customer framework to strengthen compliance with anti-money laundering and counter-terrorism financing provisions by establishing the Customer Due Diligence Regulations, 2023 (“CDDR”). In line with the CDDR, financial institutions, including Fintechs, are now mandated to obtain and verify the social media handles of customers as part of their KYC requirements (Rule 6(a) of the CDDR).

Legal affairs

Obligations and requirements to provide online-banking services described above

FinTechs in this category must first be incorporated as a limited liability company by the CAC. Furthermore, by the CBN Guideline on Electronic Banking in Nigeria (the “Guideline”) dated August 2003, Banks and FinTechs are, as it relates to internet banking, required to put in place procedures for maintaining the bank’s Web site which must encompass the following:

  • Only authorized staff should be allowed to update or change information on the Web site.
  • Updates of critical information should be subject to dual verification (e.g. interest rates).
  • Web site information and links to other Web sites should be verified for accuracy and functionality.
  • Management should implement procedures to verify the accuracy and content of any financial planning software, calculators, and other interactive programs available to customers on an Internet Web site or other electronic banking service.
  • Links to external Web sites should include a disclaimer that the customer is leaving the bank’s site and provide appropriate disclosures, such as noting the extent, if any, of the bank’s liability for transactions or information provided at other sites.
  • Banks must ensure that the Internet Service Provider (ISP) has implemented a firewall to protect the bank’s Web site where outsourced.
  • Banks should ensure that installed firewalls are properly configured and institute procedures for continued monitoring and maintenance arrangements are in place.
  • Banks should ensure that summary-level reports showing web-site usage, transaction volume, system problem logs, and transaction exception reports are made available to the bank by the Web administrator.
Online-banking service providers (Banks and Fintechs) are also required to conspicuously display their corporate names on all their websites’ portals and online applications and include alongside their names “Licensed by the Central Bank of Nigeria” (CBN circular of December 7, 2023).

Additional comments regarding the legal situation for online-banking services or what FinTech’s must be aware of in this business area

FinTechs belonging to this category are also required to ensure that the data provided by their users and stakeholders are protected and secured in line with the applicable data protection laws in Nigeria. FinTechs are also required to maintain and be guided by robust KYC/AML Policies. This is to mitigate against financial fraud including financing terrorist activities. The KYC/AML policy of every FinTech Company must be in line with requirements provided by existing laws, regulations, and international best practices.


Economic conditions

Market size for online-banking services and biggest companies in this business area

The market size for online-banking services is wide. This is because almost all physical and digital banks in Nigeria offer online-banking services to their customer in order to facilitate and make transaction easier. According to Statistica, April 2024, the Digital Banks market in Nigeria is expected to witness significant growth in the coming years. According to projections, the Net Interest Income in this market is set to reach US$1,409.00m by 2024. Furthermore, it is anticipated that the Net Interest Income will exhibit a Compound Annual Growth Rate (CAGR) of 8.21% from 2024 to 2028, resulting in a market volume of $1,932.00m by the end of 2028.

The players in this area encompass a combination of traditional banks and FinTechs offering online banking services. Some of the biggest banks in this business area of online banking services are WEMA Bank/ALAT, First Bank of Nigeria/FirstMobile App, United Bank of Africa/UBA Mobile Banking and Guaranty Trust Bank/GTWorld App.

The biggest Fintech players in online banking services are Opay, Kuda, Palmpay, and Moneypoint.

Additional comments regarding the economic situation for online-banking services or what FinTech’s must be aware of in this business area

N/A




Authors

NameOrganisationEmail
Ebimobowei JikenghanG Elias[email protected]06346
Eberechukwu Ezike [email protected]0 

Close

Choose country