The emergence of Artificial Intelligence (AI) technology has been welcomed by many, not least by tech and innovation bosses at legal businesses tasked with providing quicker and smarter ways to deliver services to clients and colleagues.

But, with its benefits come challenges, and hence rolling out AI-inspired projects may not always be an easy task. And, being a fairly young industry, there’s still some factors that need ironing out.

It raises the question: what do firms wish AI systems could do, or do better? Top tech executives at a range of businesses spoke to Artificial Lawyer about what they wish this machine learning technology could really do, and shared some of their frustrations with the current state of the art.

Some key take-aways from the AI wish list:

1. Leverage That Data
   A number of the firms highlighted the need for change regarding making better use of data in relation to AI tools. This had various aspects, from helping to generate more useful data that lawyers can then act upon, to just making sure you have clean and useable data in the first place, to more easily moving output data through the business.


2. Accuracy: No lie
   Issues around accuracy are another important factor, and although current systems can provide a ‘fairly high’ degree of accuracy (70-95% depending on the scenario), they are still not as advanced as some firms want.


3. Demystification and Great User Experience
   The tech bosses want sound and sensible systems that can facilitate better working procedures. The experts above identified an ongoing need for improvement of user interfaces so lawyers can easily grasp them and use the tech to benefit clients.


4. Better Out Of The Box
   Some of the experts above still showed reticence over having to take on training themselves, and would prefer systems that could work out of the box on more than the most basic of document types. Although, some also seemed content with the current approaches to training for bespoke matters.


5. Connected Solutions
   The need for systems to talk to each other so that all this tech can deliver real value across the business and leverage multiple applications working together in a connected offering.

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Originally published on 20 August 2019 on  Artificial Lawyer